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Ethical Hackers, LLC
Revised (2026)
These Terms and Conditions explain what clients can expect when receiving services from Ethical Hackers, LLC. Our goal is to provide clear expectations, protect client information, and make sure all services are properly authorized before work begins.
Nothing in these Terms is intended to remove or limit any legal consumer right that cannot lawfully be waived.
Before applicable services are performed, Ethical Hackers, LLC may provide a written quote and Service Authorization Form describing the requested work, applicable charges, and important service information.
Quoted prices may include labor, parts, software, licensing, subscriptions, service fees, and applicable taxes.
Ethical Hackers, LLC will not knowingly perform material work outside the approved scope without additional client authorization.
If additional repairs, parts, software, labor, or services are recommended, the client will be informed before the additional work is performed when authorization is required.
On-site appointments are subject to the current labor rate published by Ethical Hackers, LLC.
Unless otherwise stated in writing, on-site service includes:
Applicable service, travel, diagnostic, or similar charges will be disclosed as required before they are incurred.
Clients authorize Ethical Hackers, LLC to perform reasonable diagnostics related to the requested service. Diagnostics may include hardware and software testing, restarting equipment, reviewing system settings, running security or malware scans, opening access panels, testing components, and other reasonable troubleshooting steps.
Some problems may only become noticeable after a system is restarted, updated, opened, tested, repaired, or placed under diagnostic load.
Clients confirm that they own, or have legal permission to authorize work involving, any device, account, system, network, application, or data provided for service.
Certain services may require passwords, administrative access, authentication approvals, or other credentials. Ethical Hackers, LLC will use this access only as reasonably necessary to perform the authorized service.
Clients are encouraged to maintain current backups of important files, documents, photographs, passwords, recovery keys, and other information before service begins.
Unless backup services are specifically included, Ethical Hackers, LLC cannot guarantee that data can always be preserved or recovered. Existing hardware failure, malware, damaged storage devices, corrupted software, encryption problems, manufacturer defects, or other pre-existing conditions may affect the availability or recoverability of data.
Ethical Hackers, LLC is not responsible for damage, hardware failure, software corruption, data loss, or other conditions that existed before the equipment or system was provided for service. Some existing problems may not be visible during an initial inspection and may only become apparent during testing, repair, disassembly, updating, or diagnostics.
The discovery of an existing condition during service does not, by itself, mean that Ethical Hackers, LLC caused the condition. When appropriate, Ethical Hackers, LLC may document the condition of equipment using photographs, diagnostic results, or service notes. Nothing in this section limits responsibility that cannot legally be limited.
System Optimization may include a 50+ step process designed to improve the overall health, security, stability, and performance of a computer.
Depending on the system, services may include:
Optimization services are based on the condition of the computer at the time of service and cannot guarantee that every current or future issue will be identified or prevented.
Cybersecurity products and services are intended to reduce risk and improve security, but no security product or service can guarantee complete protection.
Malware removal does not guarantee that a system was never previously accessed or compromised and does not guarantee that malware or another security incident cannot occur in the future. Depending on the situation, Ethical Hackers, LLC may recommend additional security measures such as password changes, software updates, operating-system reinstallation, monitoring, account recovery, or additional security products.
Antivirus, endpoint-protection, and remote-support software purchased through Ethical Hackers, LLC are generally provided on a one-year subscription term per licensed device unless another term is stated in writing. The subscription expires one year after the applicable activation or service-start date. Continued service requires renewal and payment for a new subscription period. Unless separately authorized by the client, purchasing a one-year subscription does not automatically authorize Ethical Hackers, LLC to charge for future renewals.Third-party pricing, features, availability, and licensing requirements may change.
When remote support is requested, the client authorizes Ethical Hackers, LLC to access only the approved device, system, or account for purposes related to the requested service. Remote-support authorization does not automatically permit continuous or unattended access unless that service has been separately authorized.
Clients may request termination of an active remote-support session at any time.
Ethical Hackers, LLC may sell, install, configure, or recommend products and services provided by third parties. These may include hardware, antivirus software, remote-support tools, cloud services, replacement parts, warranties, service contracts, and protection plans. Third-party products remain subject to the applicable provider's warranty terms, licensing requirements, pricing, availability, privacy practices, and support policies. When Ethical Hackers, LLC helps a client purchase a product with a third-party warranty or protection plan, Ethical Hackers, LLC is not automatically the provider or administrator of that coverage unless specifically stated in writing.
Any applicable third-party coverage remains subject to that provider's terms.
Penetration testing, vulnerability assessments, and other security testing require separate written authorization and clearly defined scope. Additional documents may include a Scope of Work, Rules of Engagement, Service Level Agreement, or other authorization documentation. Ethical Hackers, LLC will only perform security testing against specifically authorized systems or environments.
Ethical Hackers, LLC will take reasonable measures to protect client information obtained while performing authorized services. Client information will only be accessed or used as reasonably necessary to perform the requested service, troubleshoot an issue, document findings, process authorized transactions, provide support, or comply with applicable legal requirements.
Ethical Hackers, LLC may recommend repairs, updates, replacements, security controls, software, hardware, or other improvements. The client remains responsible for deciding whether to approve or implement those recommendations. If a recommended action is declined or delayed, the associated problem or risk may continue.
Clients are responsible for providing safe and reasonable access to the equipment and work areas necessary to perform an on-site service. Ethical Hackers, LLC may refuse, stop, or reschedule work when conditions present a reasonable safety, legal, security, property, or access concern. Reasonable cancellation, no-show, or dispatch charges may apply when properly disclosed.
Clients are responsible for payment of all authorized services, labor, products, software, subscriptions, licensing, service fees, taxes, and other properly disclosed charges.
Ongoing or subscription-based services may be suspended for unpaid accounts where permitted by law.
Clients are responsible for retrieving equipment after being notified that service has been completed, declined, canceled, or discontinued. Storage charges may apply to equipment that remains unclaimed when properly disclosed and legally permitted.
Equipment will not be disposed of, sold, recycled, or otherwise treated as abandoned except as permitted by applicable law.
Ethical Hackers, LLC will perform services using reasonable professional care.
However, technology services cannot guarantee uninterrupted operation, complete security, permanent correction of every problem, or prevention of all future hardware, software, or cybersecurity issues. To the fullest extent permitted by law, Ethical Hackers, LLC is not responsible for indirect, incidental, special, or consequential damages resulting from circumstances outside its reasonable control. Nothing in these Terms limits any responsibility or consumer right that cannot legally be limited.
These Terms and Conditions apply generally to services provided by Ethical Hackers, LLC.
Individual services may also include a:
These documents work together and may contain additional terms specific to an individual service.
By scheduling, purchasing, authorizing, or using services provided by Ethical Hackers, LLC, the client acknowledges these Terms and Conditions. When a Service Authorization Form or other written approval is required, the client's signature provides additional confirmation that the applicable service has been reviewed and authorized.
Ethical Hackers, LLC remains committed to providing clear pricing, professional service, reasonable communication, and transparent expectations throughout the service process.
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